Frequently Asked Questions
How do I track my order?
You’ll receive a tracking number once your order has been processed and shipped. All orders ship via USPS.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Not yet — to honor our environmental values, we currently ship only within the U.S.
What are your shipping rates?
Flat rate $11 on all orders under $75. Orders $75 and up ship free.
How long will it take to receive my order?
Orders are packed Friday – Sunday and shipped Monday. For example, both a Monday and Friday order in the same week will ship together the following Monday.
Can I modify or cancel my order?
Physical orders can be changed or canceled until they’re processed (i.e., before a tracking number is issued). Digital products can’t be modified once delivered. Cartomancy readings may be adjusted until work begins.
What is your return or refund policy?
Because mindful consumption matters, returns aren’t accepted once an order is processed. If your item arrives damaged, please contact us with photos and your order number so we can make it right.
About the ITBC Brand
What is your sustainability commitment?
As a 1% For The Planet company, ITBC donates at least 1% of annual sales to environmental nonprofits, volunteers weekly with PAWS, and curates eco-friendly products through the Forever Familiars Project and our Affiliates.
Where do you source your products?
Our Shop includes Pre-Loved & Still Lovable items, Impact Business bundles, original ITBC creations, and Cartomancy services. We prioritize small, ethical, and environmentally responsible sources.
How do you verify Affiliates?
Every Affiliate partner is personally tested and vetted for alignment with our values and quality standards.
What certifications do you hold?
Licensed and insured Washington State LLC; certified 1% For The Planet member since 2023.
How can I collaborate with ITBC?
Brands, non-profits, or creators looking to collaborate can contact us with details about your idea. We love building connections that expand our collective magic!
Still have questions?
Reach out, we're always happy to help you put your magic in action.
Contact ITBCContact ITBC
